Privacy policy

Last updated: March 4, 2026

TAIYUAN TRADE LIMITED (Company Number: 16950458) operates this website and online store. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our website.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact information — name, email address, phone number, billing address and shipping address.
  • Payment information — payment method details and transaction confirmation (processed securely through payment providers).
  • Account information — login details, account preferences and settings.
  • Order information — products viewed, items added to cart, purchases, returns and exchanges.
  • Communication information — messages sent to our customer support.
  • Device information — IP address, browser type, device type and connection information.
  • Usage information — how you interact with our website, including pages visited and time spent on the site.

How We Collect Information

We collect personal information in the following ways:

  • When you provide information directly (for example when placing an order or contacting us)
  • Automatically through cookies and tracking technologies
  • From service providers that support our store
  • From marketing or analytics partners

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders
  • Provide customer service and respond to inquiries
  • Manage your account and preferences
  • Process returns, refunds and exchanges
  • Improve our website and services
  • Send order confirmations and important notifications
  • Provide marketing communications (you may opt out at any time)
  • Prevent fraud and protect the security of our website
  • Comply with legal obligations

Sharing Your Personal Information

We may share your personal information with trusted third parties, including:

  • Payment processors to process payments
  • Shipping providers to deliver your orders
  • Technology providers supporting our website
  • Analytics and marketing providers
  • Legal authorities when required by law

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how users interact with our store. You can modify your browser settings to decline cookies if you prefer.

Data Retention

We retain your personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have the following rights under data protection laws:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your personal data
  • The right to restrict processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details below.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without parental consent, we will take steps to remove that information.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence. Where required, we implement appropriate safeguards such as Standard Contractual Clauses to ensure data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: TAIYUAN TRADE LIMITED
Company Number: 16950458
Address: Unit 32A, 275 Birmingham Road, Bromsgrove, B61 0DD, United Kingdom
Email: sale@taiyuantrade.ltd

For the purposes of applicable data protection laws, TAIYUAN TRADE LIMITED is the data controller of your personal information.